Johnson Wang - Our Professional Travel Consultant

Hi Johnson,

I still owe you some feedback about the fantastic trip to Qinghai and Gansu province.

The whole service and organization was again flawless and very convenient. We felt very well taken care off.

Highlights

• We really enjoyed the bike ride along the Qinghai lake. Our guide Sally chose the best bike rental. We got really good and robust bikes and could easily ride along the lake on the dirt road. That was a super nice experience. We stopped wherever we liked to take pictures.

• We LOVED the night in the yurt. The tent is very spacious and convenient, and the shared bathrooms were super clean and well maintained. And in the evening we had dinner sitting outside beneath the stars being surrounded by the Rainbow mountains. This was a fantastic experience and we would not want to miss it.

• Your best recommendation was the two days in the desert. This was a mind blowing experience. We have never seen a landscape like this. The driver made us feel very safe and we could stop for pictures everywhere we liked. And staying overnight in the headman’s house was also a very special experience and allowed us to get up for the sunrise. If guests have enough time, I would definitely recommend it.

• The open air show in Dunhuang was very nice. We had dinner in the Silk Road hotel on the roof terrace before. I would recommend this show for other travellers.

• We also especially want to mention our guide in Gansu province: Spring . She adjusted the program to our wishes. She was always there for us with tips and support, but also gave us our freedom and room to explore on our own. She was really listening to our wishes and always made it happen (for example flexible lunch breaks, flexible timing, recommending Chinese food, reduce the program when we were tired). She adjusted to us which was highly appreciated.

Hotels

All hotels were fine except for the Jiayuguan Hotel (Guancheng Silk Road Culture Expo Park). That was really old and not very clean. I know you only had to book it because the other hotel was cancelled. Just for future guests we don’ t recommend it.

We liked our hotel in Dunhuang a lot (WanSheng International Hotel), because it was walking distance to the night market. We went there every evening. Another good hotel option would be the Silk Road Hotel (close to where the open air show is) with the roof terrace overlooking the sand dunes.

Do different next time

The boat tour on the Qinghai lake was not so exciting. You can only stay inside the boat. The little island we went to was nice to explore on foot and take some pictures, but our expectation was more about the boat tour itself, so that we would probably not repeat a next time.

I hope this feedback is useful for you.

Wishing you a good week.

Best regards,

Christine

Hi Johnson,

Good morning, Well arrived in chengdu. Hotel Rhumba very good. Much better than Sofitel. Rhumba room infrastructure is newer, modern and well maintained. Breakfast is very good with a lot of choice, western and chinese food.

Up to now, two best hotels are le Meridien and Rhumba.

For your info, Sofitel despite its French Brand and 5* has aged and Howard Johnson was well below a 5* standards.

Sorry, haven't read and reply to this message. Mobile internet most if the time switched off to spare battery.

Regarding Grass land, upon our arrival at Chengdu airport, we have been mislead by the first taxi driver who said that after having seen Jiuzhaigou, it was not worth seeing Huanglong on the second day as it is similar to Jiuzhaigou. He praised instead to see the grassland depicting the beautifulness of the blossom flowers. Frankly speaking, it was not worth at all. I guess that the first taxi driver never saw Huanglong and recommended the grassland with the best intention.

Today, we are on the way to day 8 tour with Jane.

Tours we have done since we started our journey are wonderful.

We will send you pictures of Jiuzhaigou and Huanglong are the most beautiful sites to visit. We will send you pictures.

We took very few pictures of Grassland, not worth to see at all for foreigners. The main attraction given by Tibetans people is horse riding up to the hill to have an overview on the grassland. The guide said price for the horse trip to go up the hill is about 300 rmb. For us, it was not worth it.

Tibetans are also preparing BBQ lunch for tourists. Besides, that nothing else. We didn't take lunch so can't tell about the BBQ.

We will also send you the few pictures taken which give an idea. There were groups of Chinese tourists coming by car or bus.

Ping & Paul

Hi Johnson,

We are really enjoying Xi’an, Timo and Bruce have been great, thanks for asking! We will certainly reach out if we need anything, thanks for the offer!

Hi Johnson! The Grottoes are amazing and so is the Fuxi temple. So glad this was on our itinerary!

Yes the hotel did check the Covid test. We are also not able to get the Gansu green code because it is setup for the Chinese ID, but they did take the travel code (the one with the arrow). They definitely wanted the most information of any place we’ve encountered! Including residence in shanghai and future travel plans. But David did a great job. If we came back we would definitely add a day to take the tram and wander around the river! It’s a cool place.

We had a marvelous time on our trip! Thank you so much.

Could I ask you to send us a personal Fapaio? Thanks again!

Alex and Steve

Hi Johnson,

Our five families had a superb trip! The incredible sites we visited such as the 'Great wall' and the 'Terracotta warriors' will stay in our memories forever! Our guides took us to some superb restaurants where we really enjoyed the local food. The Peking duck for me was a favourite. Your organization and that of our local guides was excellent! Our guides knowledge of the places we visited was in-depth and really added to the interest in what we were seeing. I will highly recommend your tour to other teachers at my school and friends and family back in New Zealand.

Things to improve upon:

I think when travelling with younger children we found it's better sometimes to do 1 or 2 things a day rather than try and fit everything in on the itinerary especially when it was hot and there was lot's of walking to do. I think the guides were good at realizing this and were flexible when there were things we cut out of the daily itinerary. Having a pool at the end of the day was great for tired kids.

Perhaps next time with families try and have them stay not underneath the bar on the boat as it got a bit noisy. Although the people on the boat were really good when we said something about this on the first night. We also thought there could have been a bit more for children to do on the boat and we put that in our comments at the end of the trip.

That's all I can really think of as there was not really anything wrong with the trip. Thanks again Johnson, let me know if you want me to add any more detail in recommending the trip to others.

Regards.

Cameron

Thanks Jo. You too and thanks for amazing memories!! We are on the way home ready for bed!!

Beatriz

Us too! Adding our thanks for letting us join you. It was a great trip and fun to spend time with you all. Thanks to Johnson for all of his efforts and planning!

Lisa

Fantastic trip y’all! Thanks for all the memories! I’ll try and get photos from everyone and get some out together in the next week or so.

Matthew

Yes fantastic trip thanks everyone! We’ll get some feedback to you soon Johnson.

Cameron

We must have already been asleep when these messages came through. We have had a wonderful time. Thanks Johnson and Cam. Great to tick off so many must-sees in China ! Let’s have a post holiday debrief at our new apartment once we have unpacked!

Kylie

Hi Johnson, I know this is a bit late telling you. But our family had a lovely time on the trip you organised for us. We got to see so much of China! We feel very lucky. We are spending a week in Sanya. China is so beautiful!

Tessa

Hello Johnson,

Thank you for asking, all was good, enjoyable weekend trip. I have posted a few pictures in my moments, you can take a look.

Roy

Hi Johnson,

Very satisfied really enjoying Lijiang. Sunny has been a fantastic guide!!!

Cameron

Good morning, Johnson,

I just wanted to say thank you for all your help in arranging the Yangtze River cruise. It was fantastic.

Please let me know if there are any other cruises in China, I would love to go on another one.

Kirston

Hi Johnson,

The cruise has been brilliant! Loved every minute so far. So relaxing to sit and watch the scenery go by on the river.

Thank you.

Max

Hello Johnson,

Thanks for asking. Overall it was a very nice experience. And Jerry did a fine job. It’s nice to be taken care of someone who is enthusiastic about showing strangers around in his country.

Well I don’t know if he is but we learned a lot from him.

Later more, when I have more time, we may want to do another mountain tour somewhere else later on

Me and my Wife (both of us living in Shanghai) wanted to get away from the city during Christmas, but due to Covid-19, options was limited. After talking to Johnson on China discovery, we had booked a fantastic 10 days trip through the yellow mountains and Guilin.

Johnson was fantastic with helping us, both when we changed our minds on elements of the trip, and when we forgot our passport at home before leaving for the trip. Everything was well planned and we felt safe and taken care of the whole trip.

Especially our “local mountain guide” April was fantastic, even introducing us to friends and tea tasting on Christmas Eve!

We are already planning two more trips with China discovery!

/Andreas & Joanna

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, everything was taken care of promptly, and Johnson was very flexible to meet my needs as I looked to modify plans.   I appreciate the great job he did in making this a successful trip.

2.    How do you comment your tour arrangements?

Jingdezhen

-       Tour guide Peter was excellent, very enthusiastic and informative.  He also helped to get all of my train tickets for the trip which was very helpful.

-       Driver very good- no issues.

-       Hotel was very good- new , modern hotel, with good facilities and very good breakfast.  Location in the entertainment district was perfect for walking around at night.    Highly recommend to keep this one.

-       Tour arrangements were good.   Morning touring the kilns and the museum was nice to see.  The afternoon was perhaps a bit less organized without specific stops- would have been better to see specific galleries where shopping could be done, or going to the factory area downtown (which we eventually did because I asked to do so).

-       Lunch was very good- good to go to an authentic local place for food.

-       Transition to Huangshan was smooth , without issue.

Huangshan/Villages

-       Tour guide Xia (Jerry) was excellent, very strategic in his approach to ensure a great experience.

-       Driver was very good- no issues.

-       Huangshan International Hotel was ok- I would say average, could be better.   Location was good near the downtown.  Breakfast was not very good – pretty low quality.

-       Trip to Huangshan was well handled by Jerry, getting to the top of the mountain in reasonable time despite the crowds and he led me well around the mountain.  We covered what I wanted to see-  he encouraged us to see everything on day 1 with the weather getting worse – a very good call.

-       Xihai Hotel had very nice rooms and a nice bar area. The only downside is there is only a buffet for dinner and it is not very good, but guess we had little choice.  I did not eat breakfast there.

-       Trip to Hongcun and Bishan the next day was very good. We left Huangshan early as the mountain was fogged over. Hongcun was crazy busy due to holidays but we saw the main sights, and then I had some time to walk around.  I felt a little rushed with the schedule but still saw enough.  Lunch was ok, not great.  Bishan was very nice, with a chance to bike around the village areas and quiet. Xia guided me around the town on bike and then left me to bike on my own.

-       Accommodation in Bishan was excellent- Pig’s Inn is perfect, and these type of atmospheric farm stays are much preferred by me and would be for other travelers.   The dinner and breakfast were probably the best food I had on the trip, and having the Dog’s Bistro around the corner for drinks was an ideal setup. 

-       The next day was good as well.  As we were running ahead on the agenda, we added Nanping, which was a quiet beautiful village to walk around, and then we went to Xidi, which was really nice and large.   We spent a full morning in these two villages and then stopped for lunch outside Xidi.   Lunch was ok- better than the day before, but not exceptional.    Then we stopped in the Old Street in Huangshan to buy some Shaobing, and then we finished the day a little early at 230 pm.  I feel maybe we could have added one more thing to see, but this was fine.

Train trip to Zhangjiajie

-       No issues, very smooth transition in Changsha.  Driver moved me across the city efficiently.

Zhangjiajie

-       Tour guide Derrick was very good, he had a few moments where we was a bit pessimistic about the weather and crowds, but he managed the situation professionally and did a great job despite the bad weather. 

-       Our main driver was very good, he handled everything well.  The drivers we had for short pickups were less reliable- the one picking me up to go to Tianmen Mountain was late, and generally they were less friendly and reliable, requiring effort by Derrick to fix. 

-       Hotel (Santo Domingo) was below standard and I would strongly advise you to change to Crowne Plaza or Pullman which are much more appropriate hotels for international travelers.  The breakfast looked very questionable in quality so I went to Starbucks. 

-       The tour to the glass bridge was very good and I got to see everything, despite not great weather.  Then, we went to Zhangjiajie where weather was not great at the top but Derrick found good trails on the bottom where we could see some scenery.  We then went to late lunch/early dinner which was an excellent restaurant with very good food.

-       The next day at Avatar mountain was good for weather – Derrick timed the visit to be a bit later to ensure we would see something at the best part of the day.   We missed out the 3^rd viewpoint due to fog, but again, he found another trail for us to hike at the bottom.  Again we went to a late lunch/early dinner at a very good restaurant.   

-       The Best Western hotel in Zhangjiajie had good rooms but common areas and food were below standard.  My advice here would be for travelers to spend the night up in Wulingyuan at either Crowne or Pullman and then go into town the next morning early.

-       Tianmen Mountain was totally fogged over, so I got unlucky.  We did the trip anyway which was fine and I saw the glass bridge.  After seeing this, we stopped for a small lunch at a wonton stand (very good) and then we went to a lake for a quick visit.   Then we traveled to Fenghuang.   We checked into the hotel and then Derrick arranged a dinner at a local restaurant.     This food was not great to be honest, it was a bit low quality but this was the only miss.    I was able to walk around the town and enjoy the scenery.

-       The hostel I chose- Yunji Inn- was very nice with great views and comfortable beds and showers.  Just to note cleanliness in the corners was not great so some would be turned off by this, but I didn’t mind honestly.  

-       After a morning to myself , which I appreciated,  Derrick toured me around the town and then we headed back to ZJJ.   As we got back, Derrick chose a restaurant with a view of Tianmen from a distance, which was clearly visible- much appreciated as he was thinking of me, and the food was good.  Then he dropped me at the airport.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

  Yes, also for those within China

4.  Your general opinion on us?
Very professional, well organized and flexible.   This is the 2^nd trip I’ve taken with you and both were successful.

5.    Do you have any suggestions on improving our services?

-       Guides – keep them , they are great.

-       Itinerary-   looks good overall, you may be able to add more villages or sights to the Huangshan/villages tour as there is enough time in the schedule.   Beef up the Jingdezhen afternoon itinerary with clear visits to galleries for shopping. 

-       Transportation-  Drivers all good except for the short trip drivers in ZJJ,  train trips were well arranged.

-       Hotels-  As mentioned, smaller atmospheric stays like Pig’s Inn or Yunji Inn would be preferred.   I think you can offer two choices to visitors- either standard international hotel or rustic stays and they can decide.   In Wulingyuan,  switch to Pullman or Crowne Plaza and avoid Santo Domingo, and then consider to stay there before Tianmen as the Best Western is a little beat down.    Continue with the hotel in Jingdezhen, that was perfect.

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, this is fine.   I can forward some images on wechat – this will be easier.  Let me know if this is ok- just ping me- and also let me know what you might like pictures of – as I have them from all places.

7. If you had a nice tour experience, may I know whether you could write us a review on Trip Advisor? It’s very important to our company and my own career! If so, please let me know and I will send you the our homepage link on Trip Advisor.

I will try to do so when I have time.

Hi Johnson,

Here are my answers.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, very reactive and we were able to custom made our trip and even modify it during the trip due to some unexpected change in Fuyin.

2. How do you comment on your tour arrangements?

Since we work together on the route we can only say that it match our requirement and you help us to build the itinerary for a great photography tour.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes sure i will specially communication was good and have good follow up during the trip

4. Your general opinion on us?

Great driver and able to manage the complexity of Xinjiang county specially for foreigners and numerous checkpoints. Very good reactivity on last day and good suggestions on avoid additional unnecessary trouble due to covid situation even we are in China since february 2020

5. Do you have any suggestions on improving our services?

Since everything was clear and yes it's also a good chance to meet this driver i don't have suggestions. Probably some hotels have included breakfast.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You can pick up some of my photos but need to keep photos with trademarks.

www.floriandelalee.com

https://www.behance.net/Flowrian

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?

If you want another testimony on tripadvisor please send me the link but i don't want to be contact by customer. If i have people interested i will share your wechat contact.

Dear Johnson,

Sorry for my late reply.

We were really very happy with the whole trip to Yunnan province. It was very special and we still talk about it a lot.

The program you suggested was great, and we had a fantastic time. Everything was flawless, convenient and no long waiting times.

We specifically liked:

• Your responsiveness
• That the guides are locals and can really introduce the local culture to the guests.
• That the guides were flexible in the day to day arrangements
• English skills of all guides were excellent!
• That the guides take pictures J
• The driver Mr. Yu was super. We felt very safe

Alice was fantastic. We enjoyed that she told us about her village, family etc. to help us to understand the Bai culture better. We liked her personal style. It felt like walking around with a friend, joking and having a good time.

Tom also made the Lijiang experience a very memorable one. He also opened up, reflected and gave us great insight in traditions and culture of Naxi. He knows everyone.

The best about Aten was that he made some suggestions how to optimize the program and how to avoid tourist crowds. He loves to talk to the guests, exchange ideas and make this a mutual learning experience.

We would without any doubt recommend your agency. We consider to book trips with you in the future.

Thank you very much for everything.

Best regards,

Christine

Hello Johnson,

Many thanks for your warm greetings and concern while we undergo our trials and tribulations with Covid 19. Thank you also for offering to mail masks to us. Lucky we were well prepared, having been living in HK during SARS and bird flu.

I also passed your email on to other family members and they too thank you for your concern.

New Zealand is in lock down, day 7 and so far, all is well. We ourselves are managing very well in self isolation. There is plenty to keep us busy within the home – work, crossword puzzles, jigsaw puzzles, knitting, cleaning out cupboards and I am doing my keep fit via video. A sign of the current times, but hopefully in 3 weeks, all will be well again.

Take care, ad best wishes.

Regards,

Beryl Chung

Thank you Johnson for your kind thoughts and helpful information. We have been asked to stay here n our homes and not go out except for essential services. Hopefully this will help in controlling the spread of the virus.

We still plan to visit China if this virus runs its course and it is safe to do so. Thank you for your concern.

Alice

Thank you, Johnson.

We wish you and your family continued good health.

Our families have been fortunate and have not been sick.

But we miss visiting China on one of your trips.

We hope to do so soon.

Frank

Johnson,

Just wanted to let you know that we arrived home, safe and sound and to let you know what a Fantastic time we had in Chengdu, Chongqing and Tibet.

Everything went perfect, we are so impressed with you, your company and the 3 guides and drivers that we had.

All our requests and questions over the months of planning the trip were answered promptly. We couldn’t be more pleased with the service we received from you and the quick help received in a Tibet when we had to make a last minute change. My husband and I were disappointed that we were not able to make the trip to EBC, but you made the extended stay in Lhasa easy. My husband is still fighting his cold, but the rest and walking around the 4 days in Lhasa helped him to start recovering.

Our guide in Chengdu made our day at the Panda Research Center and cooking experience a day we will always remember.

Our guide in Tibet was Fantastic, he was very interesting and fun and easy to be with for the week, we enjoyed our visit to Tibet very much.

Our our short time in Chongqing was wonderful and we appreciated the last minute tour that we booked our last afternoon and evening.

All the guides and drivers were very helpful and were where and when they said they would be at all times which made all the train stations and airport experiences easy.

We would definitely use you and your company again if we ever get the opportunity to return to China.

Thanks again for all your help and making this a very memorable trip for the 4 of us.

Hi Johnson,

Hope this email find you well. 

My family and I have returned to Sydney after 6 weeks of travelling! I want to thank you for arranging our 25 days China tour which we have really enjoyed. The itinerary was good although a bit tiring! 

China was amazing and your service in organizing and trouble shooting while we were there was greatly appreciated.

On reflection, we realized the highlights during our tours were the cities where we had a good guide and driver.

FYI the guides in SuZhou (Sarah), Guilin (Summer), Kunming (Jessie) and Lijiang ( Susan) and Chengdu (Jane) were all amazing. Their English and knowledge were very good. They made these cities/ places come alive for us.

Alan in Hangzhou took us to the best restaurant and ordered the best lunch we had in 25 days. Again a memorable city for us

On the flip side, Dali which was a beautiful city but we did not enjoy mostly because our guide ( Shirley) does not speak English well. We could not understand her narrative or explanation most of the time. The guide in Wuhan ( Jennifer) was very unhelpful, was on her phone most of the time unless we asked her questions. For e.g. The highlight of Wuhan to us was the yellow crane tower but she did not even bother to walk up with us  ( and gave us 20 min to go up and come down) As we all could not read Chinese , it made all the beautiful artworks, poems and historical significance a complete loss to us! At the Eastlake, again a beautiful area she rushed us in and out because she said we did not have enough time but we ended finishing the day around 4 ! As you know she also ignore us during lunch so I had to send you the complaint myself! So Wuhan to use was the least enjoyable day.

For your reference, I think you have to ensure the guides you provide to any group you organize speak good English and are experience and helpful.

Overall, I think it was a great tour and your service is excellent from start to finish. I will certainly recommend you to my friends and hope to organize a Silk Road tour with you  in the near future !

Thanks again

Regards

Sharon

Dear Johnson,

We are safely home, settled into our normal life and it is with great pleasure that we respond to your request for feedback.

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

I can not recommend Johnson Wang highly enough. He was incredibly prompt and patient with my numerous emails, and super helpful in allaying concerns or accommodating specific requests. 

2.    How do you comment your tour arrangements?

From my initial enquiry, until completion of our tour 12 months later, Johnson ensured that every detail of our tour was thoroughly met. The tour arrangements exceeded our expectations!

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

There are multiple tour companies and travel agents offering very cheap packages for China tours, but we are so pleased we chose to contact China Discovery and negotiate a package that met the travel needs of each of us, and that made our experience in China feel exceedingly VIP compared to the travel stories we have heard from our friends who chose the cheaper deals. We would only recommend your services, as every detail from the communication, guides, drivers, itinerary and special touches are what made our tour so incredible!

4.  Your general opinion on us?

Admittedly we had some reservations about creating, booking and paying for the tour entirely online, as there are too many stories about dodgy agents and fraudulent companies, but China Discovery (& particularly Johnson Wang) were exceptional to deal with, reassuring and very trustworthy. I give them a 100% recommendation!

5.    Do you have any suggestions on improving our services?

The recommendations for optional activities was appreciated, but as the expectation between Western and Chinese culture is so different, I think a suggestion of dress code for each activity would be a good idea. 

For example, in Western or European culture the dress code for an Opera is formal, but in China it is casual, so we felt a bit silly when we dressed up very formally but then had to walk 30minutes to the venue and everyone else was wearing casual clothes.

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Of course.

Our China Trip in Beijing, Xian, Shanghai

Hi Johnson,

Here are my feedbacks.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Johnson Wang has been an outstanding agent to deal with. He handled our booking efficiently and effectively and organised everything right down to the last minute - AMAZING service.

2. How do you comment your tour arrangements? 

Every day of every tour that organised for us was Outstanding!!

3. Are you willing to recommend our service to your people who also have an interest to visit China? 

Yes, I have already recommended your business to 42 to friends, and one is in China at this moment doing one of your tours based on our recommendations

4.  Your general opinion on us?

Amazing, efficient and outstanding Tour Company. Great Ambassadors for China. Your guides and drivers are outstanding tour guides and drivers - some of the best in the world.

5. Do you have any suggestions on improving our services?

Maybe just not so many places where the customer feels like they have to buy something at the end of the tour - thats the only thing I could say to change.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, you can. I will put some photos together and send them through to you.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?  _______

Yes, please - ask them to contact me if you need. It would be an honour.

Regards

Hi Johnson

In reply to your 

1. You answered my questions very promptly.
2. The arrangements were great and went without a hitch
3. I would recommend your service to others

I thoroughly enjoyed the trip and thank you for your kind attention

Best wishes

Dear Johnson, 

We are back from our wonderful trip to China and wanted to thank you for the effort you put in to make it smooth and comfortable for us. As we didnt speak the language, we appreciated being helped through all the airports which made things much easier for us. 

Your country is beautiful, so vast and with so much to see. All the meals we had were super delicious, the best one being in Xi’an at the spa resort. Truly, there was never a bad meal in China anywhere. 

We loved Beijing - Tiananmen Square and the Forbidden City were impressive, the Temple of Heaven, and walking through the Summer Palace and tombs of the Ming Dynasty, very lovely. The highlight though, was our climb to the Great Wall - amazing! Kevin, our guide in Beijing, was outstanding and went out of his way to cover it all while making sure we avoided the crowds. 

In retrospect, we might have spent less time in Xi’an, where we traveled back to 221 BC to see the Terra-cotta Warriors and browse through the Muslim Quarters. Our guide, Timo was very professional. Perhaps though it might have been better to spend a few days in Sichuan where the pandas live. We also loved going to Lhasa and our guide, Zhou Ma, was extremely knowledgeable and personable. Shanghai was not to be because of the typhoon, so going back to Beijing for the Lama Temple, Confucius Park, Imperial College and zoo was the right thing to do. We also appreciated upgrading to a suite at the Dong Fang. Our guide, Sally, and pick up person, Cherry, were very good. On the whole, it was a fabulous tour. Once again, thanks for all your help in making it happen. 

Dear Johnson, 

Good afternoon, I have also received the gifts you had sent. Love it. 

Please find your requested feedback below.

How are you? How’s the tour?

The trip arranged was pleasant and fun. My mom and I enjoyed it. 

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, the travel consultant (Johnson) was very prompt and quick in responding to our enquiries. In fact, the trip was almost a last minute arrangement and Johnson was able to schedule and arranged it accordingly. 

2.    How do you comment your tour arrangements?

The tour arrangement was relaxing,not that the plan was not packed. We had a lot of sights to visit according to the tour plan and I originally had doubts that we will be able to visit them. The tour guide was also flexible enough to rearrange the tour according to the weather and time of visit and made full use of it to enable us to visit as much as possible. 

Not forgetting, the driver as well was good in his job. The drive was long and tired and can be mentally exhausting; he did his best and the trip was comfortable. He was also courteous and his car was clean and spacious. 

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, definitely. Its my second time using and overall experience were great. 

4.  Your general opinion on us?

Quick and prompt, Flexible in arrangement (without accomo or meals) and most importantly easy to contact and communicate with. 

5.    Do you have any suggestions on improving our services?

Overall, I had enjoyed your services in the 2 times, will definitely use your service. 

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

I have discussed with my mum and family, unfortunate, we are not comfortable with using images of us in it. Hence, we will share the landscape photos in which we have taken during this trip for your website, brochures, marketing and publicity purposes. We will share you in another email as we are unable to attach it here.  

Once again, Thank you so much Johnson, the guide - Mei and driver for making our trip possible and comfortable.

Thank You. 

Regards, 

Cute Pandas in Chengdu

Buddha in Mount Leshan and Mount Emei

Dear Johnson

Please see my review below;

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, all e-mails were promptly replied to and all questions answered.

2.    How do you comment your tour arrangements?

All arrangements were very well organised, all transport, pick ups and transfers were on time and meeting the guides was easy in all locations.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Yes we would definitely recommend China Discovery.

4.  Your general opinion on us?

Very professional company. Very pleased with all service from start to finish.

5.    Do you have any suggestions on improving our services?

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes more than happy for our comments to be used in publicity. All of our guides and drivers were very good, however, we would like to make a special mention for Timo and the driver in Xian. Timo was very knowledgeable and really made our time in Xian memorable. The driver was excellent, a very safe driver who kept the van clean and every time we left the van he had replenished the used water bottles. 

I have attached 2 pictures of us on the holiday.

Kind Regards

Tian'anmen Square

The Great Wall of China

Dear Johnson, 

Please see my feedback under each question.

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes. My travel consultant Mr. Johnson Wang was courteous, responsive, and fast to answer all our questions. We totally relied on him for everything. He informed us on any last minute changes, how to get Chinese currency economically, and provided documents required for Chineses visa and trip itinerary accurately. 

2.    How do you comment your tour arrangements?

The tour was tailored to meet our needs. The four of us had specific departure and return dates. We couldn’t find any China tours in the USA to fit our needs, China Discovery was able to assemble a private tour for us. We had a van, a driver, and a local tour guide in every city. Our schedule was flexible. We didn’t spent any time at unwanted gift shops. We were able to fully enjoy Beijing, Xi’an, Shanghai, the beautiful scenery, and interesting history of each site we visited. 

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely. We will be happy to recommend China Discovery to our friends, neighbors, and relatives. 

4.  Your general opinion on us?

China Discovery was there to provide excellent services. They were able to solve any issues quickly. We were relaxed and happy during our trip. 

5.    Do you have any suggestions on improving our services?

The tour guides were excellent. If they can improve their English speaking skills a little bit more, it would be even better. Our first guide had excellent knowledge in history, but he speaks a little too slow. The second guide had excellent English speaking skills, but his voice was low. It’s hard to hear him well when we sat at the back row of the moving van. 

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You can use my comments on your services.

Dear Johnson:

I am writing to sincerely thank you for organising such a wonderful trip to China for my wife, Robyn, and I.

We returned from our trip a couple of weeks ago and we both have wonderful memories of your beautiful country and we feel so privileged to have had the opportunity to see the wide and diverse aspects of China from the towering cities, the scenic rivers to the small villages and farms. We were so impressed at the friendliness of people and their willingness to help us even though we couldn’t speak any Chinese.

The tour was comprehensive and it included all the key sights that were on our “to do” list and we thank you for collating such a wonderful tour.  We found all the arrangements from hotels, planes, sights and bullet trains to be organised so well that it was a seamless operation and we had no problems at all.

All the Hotels in which we stayed were excellent and more than met our expectations. The locations of the Hotels were very good and quite central to main roads and sights; they all were very comfortable and the breakfasts provided were, once again, very good.

The lunches provided as part of the tour were also very good and we always had plenty to eat and the service in these restaurants was excellent.

The transport – planes and bullet trains – were very comfortable and easy to navigate especially with the assistance of our Guides.  We were thankful that we upgraded to First Class on the bullet trains as our luggage was no longer a problem. The vehicle transport in each city was excellent.  The vehicles were generally quite new, roomy, very clean and comfortable.  All the Drivers were excellent and very skilled in driving and they often assisted my wife in getting in and out of the vehicle and with our luggage and this was greatly appreciated.  We also appreciated the access to bottled water which was always available.

We would like to make a special mention and thank you to all of our Guides.  We remember each and everyone of them – Mary and Becky in Hong Kong; Summer in Guilin and Yangshuo; Tina and Melody in Shanghai; Nancy in Yichang; David in Chongqing; Vivian in X’ian and lastly Lindsay in Beijing.  To each and every one of them we wish to say ‘thank you’ for making our trip to China so wonderful.  Without our Guides we would not have had all the information and history about the cities and the sights – they all have a comprehensive knowledge of their area and they were able to present this to us.  Their command of English was excellent and they were always ready to answer the many questions we had.  We are also very grateful for their attentiveness to my wife’s special needs and we know that without their help my wife would not have been able to enjoy the sights and the trip.  Each Guide we had would go out of their way to ensure that our holiday was special and one we would remember.

And lastly, many thanks to you, Johnson, for the excellent service you provided in organising our tour of China.  From our very first contact with you by email, we found that you were very responsive to all our queries and issues.  There was never any delays in responding to our emails and your answers were always comprehensive and covered all the issues.  Your organisation of the tour was excellent and we felt very confident in dealing with you via the emails. You and your company provided an excellent service in arranging our visit to China and we would not hesitate to recommend the China Discovery Tour Company to our family and friends when they are planning their China trip. We would also be happy if you wish to share this email with your future customers or on your website.

Once again, many thanks for all of your hard work in ensuring that our trip to China was wonderful and it will be remembered for many years.

Regards

Dear Mr Johnson Wang,

My two sons and I want to thank you for arranging the tour we just completed in China. Everything was done well and we enjoyed each part of the tour. The pick-up and drop-off at the airports and train stations were great. Each of our guides (Candy, Lila, and Terry) were excellent – they explained things well and were fun to be with. We enjoyed the food and extra activities that were options for the tour. Each of the hotels were great accommodations and had the third bed as we requested. My one son had food allergies and they were careful that those foods were avoided.

There is so much history and culture that we got to experience and we just want to thank you again for an excellent time in China.

Sincerely,

Hi Johnson,

We have finally arrived home after our trip, I have just submitted a review of your company to Tripadvisor, I just want to thank you again, we had a fantastic time and everything went smoothly up until our last day in Shanghai. All guides apart from one were excellent and I would like to specifically advise that Timo in Xian and Nancy in Chengdu were outstanding, absolutely deserving of the highest praise!

The only minor glitch we had was on our last transfer from our hotel in Shanghai to the cruise port, the guide had some trouble finding us in the lobby, all other guides had held up signs with my name on and were very easy to find, we only noticed that this person was showing a cellphone to a number of guests in the lobby and appeared to be looking for someone, it was only once we approached him it was confirmed he was looking for us, there was also very little interaction towards us on the journey to the cruise port, we thought maybe  there was difficulty with English so maybe not his fault but a big contrast to all other guides.

Once again, thank you so much for organizing such a fabulous tour, there were so many highlights, we have a number of friends interested in making contact with you re the same tour or similar so I have passed on your contact details.

Regards

Hi Johnson,

Here are answers to your questions:

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

We could not have asked for a better travel consultant, Johnson was exceptional. He was very accommodating to help us customize our holiday to exactly what we wanted. He was punctual at replying to emails and whilst we were on our trip made contact by phone to make sure we were happy with the services being provided.   

2.    How do you comment your tour arrangements?

All of our tours ran according to our itinerary and our guides were very knowledgeable. We have learnt a lot about Chinese history and the culture of the Chinese people.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely, our tour ran smoothly, the guides had a lot of passion and knowledge for their cities. Overall, we thoroughly enjoyed our holiday to China.

4.    Your general opinion on us?

Could not fault the service of China Discovery, I found the experience to be easy and not stressful, we have used other agents in the past and I feel hands down this was the best experience we have had.

5.    Do you have any suggestions on improving our services?

Not really the only thing we had difficulty with was the transferring of the deposit.

Beautiful Suzhou Classic Garden

We climbed a tall buiding in Shanghai

Hi Johnson,

May I thank you for all the arrangements you made for our trip in China. Everything went very well, and smoothly throughout our journey, thanks to your fabulous service, your patience, and your very friendly input.  I was a bit anxious before the trip, but your kind and helpful self did a wonderful job.

The river cruise was absolutely wonderful. The drivers and the guides were very informative, helpful and friendly. Thanks to all of you, our trip was out of this world!!

We will certainly recommend your services to all our relatives and friends. What a fabulous, interesting country China is, and the went out of their way to help us, even though we had language problems.

Fabulous, fabulous, fabulous! You all did a great job.

THANK YOU.

Stott

Hello Johnson，

We are having a great time In Shangai and visiting Tongli and Suzhou was an highlight for us Mary our guide and the driver are so good and helpful we love them .Tomorrow is our last day in Shangai and we are very very happy with the all over experience plus the hotels were all excellent so thank you very much for a great stay in your country  .

Cheers & Regards from Gerard & Maguy

Hi Johnson,

Hope you are doing well. I have written my review below. I finally got a moment after coming back to the US. I think you do an outstanding job and you always looked after my interests. The trip would have been a lot better if we took the highway route, if the hotel issues were sorted out, and we had the welcome dinner to get acquainted. None of those things were your fault. The fact that you stepped in and took everything I said seriously showed how great you are with your clients.  So, thank you so much for everything.

Really appreciate all that you did.

Johnson provided prompt reply and answered all of my questions, from 7 months before the trip started all the way to when the trip was happening.  He is always patient and provides clear answers to questions.

The tour arrangements were planned well.  We had some issues with the hotel bookings and execution of the itinerary. I e-mailed Johnson and he was the one who worked with the local offices to get everything straightened out.

I would definitely recommend the agency to anyone traveling in China.  They are committed to taking care of any issues that arise.  Also, they were very thorough on the paperwork for Tibet, which is not easy.

I think Johnson genuinely cares about his clients and is committed to to giving his clients the best experience possible.  He works to resolve any problems and always takes the responsibility to find a fair solution. 

Best regards,

Sammy

Dear Johnson,

I write to express my appreciation and to thank you for the successful trip.

From the moment we wrote to you we got respond immediately, with a great deal of professionalism, courtesy and flexibility.

Although the trip was very complex, including internal flights and long trains, I must point out that it was perfect. Everywhere there was a local English-speaking guide with a car, all of whom were full of goodwill and professional knowledge, the hotels were of a high standard exactly what had been agreed upon in advance. We understand that it is difficult to plan such a trip with zero mistakes and I am happy to note that this was indeed the case.

Thanks again for the excellent service.

Of course I will publish on the Internet and recommend to all my friends about the successful trip.

Sam & Sheraga

Good morning Mr. Johnson,

It was a very big surprise when we arrived at our hotel last night to receive your amazing gift for Marilyn and me.

Marilyn loves the scarf, you have chosen well.

The cards are amazing and we will cherish them.

The traditional fan will be useful for us along the way.

Once again thank you for your thoughtfulness.

It is much appreciated and please thank Stephanie and all your staff and tour guides we have met along the road. They have all been very helpful in making our journey enjoyable and enlightening.

We hope Stephanie is improving in her health.

We hope to travel with China Discover again sometime.

Kind regards

David and Marilyn

Hi Johnson,

I just left a comment on Trip Advisor. Thank you again for your great help and organization for our trip!!! The choices of hotels were very good and the driver and the guide especially were excellent. Hank is very very knowledgeable in the Tibetan culture and history.

His English was very good and our son who is specialized in Tibetan culture has been able to have many questions answered concerning this culture. The driver drove safely too and I appreciated! Many thanks again for everything and your welcoming us, and we will certainty use Tibet Discovery again for a next trip to China

Diane

Our family had a good time in Tibet

Hi Johnson,

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Absolutely - could not have asked for a more attentive and responsive agent, Johnson.

1. How do you comment your tour arrangements?

Everything we asked for was provided efficiently.  We had four main goals for China - Li River Cruise, Terracotta Warriors, Forbidden City and Great Wall.  All of those were included and fantastic...

1. Are you willing to recommend our service to your people who also have an interest to visit China?

Of course, without hesitation!

1. Your general opinion on us?

I wish you covered more areas of the world.  I would love to have you make all my travel arrangements....

1. Do you have any suggestions on improving our services?

Not really, all guides and drivers provided excellent service.  The hotels you picked were perfect.  All tours were thoughtful and interesting.

There was only one thing we would not have repeated. The cooking class in Xi'an.  A woman made us lunch, but we never saw much of what was done.  It didn't feel like a cooking class, just lunch at someone's house. 

HOWEVER - the class in Yangshou with a visit to the market was AMAZING.  It was a real cooking class.  Thanks for arranging that!

1. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, you can use it all.  Here are some of our favorite photos.  May need additional emails - it was 12 days.....  I'm sending 50.  It may take awhile.

Cookiewayte

Hi Johnson,

Let me begin to tell you that our trip to China was totally amazing! Unfortunately I had  a slight set back but thank you over and over for being able to let us continue the tour with  a wheelchair!

Cookie is really the one who likes the attention and this certainly was a worry off her shoulders that your guides and drivers  were able to step up to the situation in hand with dignity and kindness !

I am a very independent woman and for this to occur was difficult for me to accept and take this kindness with dignity!  I cannot ever thank the drivers or guides for their acceptance of this challenge and they were just marvelous !

I thank you for being able to step up and for all the rearranging you had to do to make a wheelchair at all the destinations for me ! You truely had a major responsibility and took  it on  without a problem! Calling us also and checking to see if everything was working as planned and it was!

I can say that my trip was a memory I will never forget and I would and will recommend your company and you to my friends!

It’s was a dream come  true trip for sure but only with the wonderful and helpful staff that you have working with you !

All the sight seeing adventures were amazing and the hotels were just beautiful! It certainly lived up to my expectations totally !

I am improving every day  and able to walk with just an elastic knee support on but it certainly has slowed me down ! I am a very active woman who does walks on the beach and swim daily for exercise ! But now limited to swimming and short walks but I’m very thankful and blessed for sure!

Again you certainly are a well organized man and your company is very lucky to have you ! Many many thanks again for everything!

Yours Truely,

Donna

Dear Johnson

We had a lovely cruise & we are very pleased to answer your survey questions.

1.  Joseph as our travel consultant you were outstanding.  Your answers to our queries were always immediate & detailed.  Thank you.  Also the guides provided before & after the Cruise were really good for sightseeing & transfer to Yichang Station.  The Bullet Train was very special & greatly enjoyed.

2.  First Class.

3.  Yes, definitely.

4.   Excellent.

5.   Two observations for Century Cruises would be:

     a. A meal (not necessarily a full dinner) should be available on the embarkation evening & be part of the package cost for the Cruise.

     b. The Service Charge would be more correctly gathered at the end of the Cruise.   A 15% service charge for drinks/all extras is excessive - 5% is more realistic & reasonable.

Perhaps you could make these points to them.

6. Yes - unfortunately we don’t have electronic photos.  Our cruise experience was recorded by camcorder & hence is on cassette. We then, by cable, play on our television when we return home next week.

Joseph very many thanks again - we are having a great time with our younger son in Shanghai & are about to leave for a long weekend approx 3 hrs away & ‘Up Country’.

With best wishes

Bob & Elizabeth

Hi Johnson,

Please find attached the feedback form, will send photos separately. . ..might be a coupe of days as SOOOO many were taken, so need to sort!

Best wishes

Ali

Hi Johnson,

There are answers to your question:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

All of our questions will answered in a very timely manner. I felt very informed, and I always felt welcome to ask any questions that I had.

2. How do you comment your tour arrangements?

All of our tours were amazing. They did a fantastic job with fitting in so much within our week. I was nervous that a week would be too little of time. However, with this tour, I was extremely happy with what I saw and what I learned. We hit the main tourist attractions along with learning so much about the culture on the way.  Our tour guides Kai and Beryl were amazing. They were knowledgeable, helpful, and willing to go out of their way to make sure we had a great time. Our drivers were so respectful, on time, and safe! We loved our tour arrangements in every way possible!!

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely! I would say this is the best way to do it!!!! Everything is taken care of from the moment you land until the moment you leave. I never had to worry about one thing. When visiting a country like China, this is the way to tour it!

4. Your general opinion on us?

We LOVED this tour! Everything was thought out and ran to perfection! There were no problems at all!Do you have any suggestions on improving our services?

I would have loved to spend more time in the Muslim quarters. I know its street food, but I would have loved to try the "top foods" in that area. Just a suggestion b/c it was one of my surprise favorite spots on the trip!

5. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

  Yes. I will send you pictures separately.

Matias

We visited the Forbidden City

We had a pleasant trekking on the Great Wall

Great Time in Xian

Dear Johnson,

Sorry for the delay, I had a lot to catch up on at work.

First I wanted to let you know that we are very very happy with the whole package of services and arrangements you made for us via your company. I will be submitting a positive feedback for China Discovery in TripAdvisor when I have the time. Everything went seamlessly, the guides were perfect. On this front Daniel was the best from them all our family felt he really spent time telling us details and we learnt a lot from him about Chinese culture and customs in Guilin. He was also very patient and flexible (so were the other guides by the way). The fact that he was from Yangshou also could be why we got more details and could see his passion and that he a more experienced guide. The other guides were all good too, but Daniel really was the best.

Most of all I would like to thank you for your patience in working with me to develop the holiday suited to our needs. My husband and children were very happy with the arrangements. I have not gotten this professional level of support before, most companies are reluctant to work with their clients and push their own tour agenda. You really were very helpful in researching the type of hotels I wanted and making the bookings. On the hotel, I wish China would promote more the small boutique hotels like Yangshou Mountain Retreat and the Longji Art Hotel.... foreign tourists really like these as you can escape the big Chinese tour groups and their loud guides using loud speakers that mostly stay in bog hotels.

With regard to the tour of the Water Town near Shanghai, I would like to give you feedback that the guide did not initially take us to the area where there are the tea shops along the river, its a good thing I had read about it in TripAdvisor so I told her we wanted to go there. Which was great, we had coffee in one of these places. I really recommend telling your guides to take your clients for some coffee or tea to these teashops along the canal. The visit to the pharmacy is not worth the trip, please drop it from you itinerary.

Zhangjiaje was fantastic, we loved the hiking and walking along the river. The Sky Bridge and the walk along the river was also great. Loved it. Tianmen Mountain was beautiful as well, however we did not like the crowds so much there.

Yangshou and Longji were our MOST favorite places and our favorite hotels. If we come to China again we all voted to go to Yangshou again. I would skip Guilin, nice place and we had a nice tour of the 2 rivers, 4 lakes but for as foreign tourist I'd rather have spent more days in Yangshou and Longji hiking and relaxing. Especially since you don't come across the big tour groups at all, only families.

Chengdu is a fascinating city, we like the fact that the guide taught us how to play Majong, now we all want to buy a Majong set. That was really kind of her. The Panda visit was not that impressive, we had hoped it was more natural and required some hiking etc. like safaris we are used to in India and Africa. Next time, if we come to China we would like to go to the Panda Reserve in the wilderness and camp there for a few days and then also visit Tibet. I understand that your company can arrange this too. Do you have good outdoor nature guides with good camping and wilderness experience in Panda country?

Note sure if you still need me to answers the questions below, having given you my comments above. But will answer them quickly.

Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

yes you were super fast, I was impressed

How do you comment your tour arrangements?

As mentioned above, you did a great job, I would recommend China Discovery to everyone who wants to visit china and have them get in touch with you.

Are you willing to recommend our service to your people who also have an interest to visit China?

  Yes

Your general opinion on us?

Already mentioned that I was very impressed by how professional your company is and how patiently you worked with me to development my tour agenda.

Do you have any suggestions on improving our services?  

Already mentioned above in my email, on the locations. Otherwise I have not additional suggestions. You did a great job. Everything worked very smoothly, even the flights and train tickets and local transport. Like clockwork. Perfect!

Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Sure, would prefer that you don't use our names and pictures of the family but pictures I attach here only. You can say Sommer Family if you need to use a name.

Thanks

Sommer Family

We are biking in Yangshuo

The landscape in Longji Rice Terrace is amazing

Hello Johnson!

I'd be glad to help.

1. Yes. Great support in English during booking process.

2. Everything was very smooth and well organized.

3. Absolutely.

4. This is a perfect opportunity for a traveler to China to relax for a few days. The ship is very luxurious, the program interesting, the food delicious, the atmosphere great.

5. Including dinner/snacks on first evening, and lunch/snacks on last day.

6. Feel free.

Thank you for everything!!

Meryim

The Cruise Which Meryim Took

Meriyim' Great Experience in Yangtze River Cruise'

Hello Johnson,

1. I've replied below. We have many pictures, and I'll share some with you once I've had an opportunity to go through them all.

Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, we had no problems in scheduling things.  Response time was very good. We were late in planning this, so it was good to get emails back within a few hours when we were arranging things.

2. How do you comment your tour arrangements

Everything was great.  We saw all of the things we were interested in, and our guides were very informative.  It's also nice to have quick access to the locations by being able to bypass the lines and also to have the driver drop off and pick up nearby.

Our only problem was that we were looking forward to visiting the urban planning museum in Shanghai, but it was closed. We actually were dropped off there before our guide, Melon, realized it was not available to us. I realize this was not her fault, and I felt bad for her, as I could tell she was embarrassed by this.  Other than that, we had no issues and everything was great.  We enjoyed spending time with all of our guides, and the driver was very efficient and we felt safe.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely.

4. Your general opinion on us?

Would definitely use again. Price was a little high, but the service was great. The guides were all very friendly, spoke English well, and were very informative about things. 

5. Do you have any suggestions on improving our services?

Make sure that the locations we are going to are available.  All were, with the exception of the museum as mentioned above.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

I will, but only if you allow me to review first.  I will send photos as well.

Kirk

Hello Johnson Wang,

please apologize my late reply. You will find my answers below.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

All my questions have been answered fast and to my satisfaction.

2. How do you comment your tour arrangements?

Receiving the travel permit was a bit tricky (mainly due to the lack of english knowledge of my hotel staff). The tour itselfs was perfectly arranged and the guide showed a lot of flexibility to adjust to our wishes.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

I would reccomend Tibet Discovery to everyone, who wants to visit tibet.

4. Your general opinion on us?

Great Tour! The trip to tibet has been very expensive - but the money was worth spent. The guide and driver were very nice and the tour was perfectly arranged. Also in case of misunderstandings (one of the guesthouses was below the standard I booked), Tibet Discovery found good and pragmatic solutions.

5. Do you have any suggestions on improving our services?

Improve communication between Tibet Discovery and Tour guide (I spent one night in a guesthouse below the standard I booked, due to a mistake in the communication), shorten time on Lake Manosavar (a few hours are enough - not neccesary to spend a night there).

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes.

Kind regards

Andreas

Hello Johnson,

Sorry it took me so long to get back to you in regard to our trip to Guilin and Xian.  We had a great trip and I'm not sure I would suggest any changes. The itinerary and details you put together for us were just right for the time we had.  Accomodations were also very good.

The guide and airport pick up and delivery services were excellent.  Thinking back, I think we had four different guides during the duration of our trip.  All of them did a very professional job and took good care of us.  It is unfair to compare, but the two ladies were a notch above the two young gentlemen that we had.  If we ever have the opportunity to take another excursion in China you can rest assured we will be in contact with you.

Dick Hensley

Dear Johnson,

Thank you so much for arranging our trip. We had a fabulous time!  We truly appreciated your recommendations, responsiveness and accommodating our needs and requests.

The local tour guides and transfer guides were all on-time. They were all very friendly and ensured our trip was enjoyable. We learned so much from them.

Nancy, the Yichang port to train station transfer guide was extremely competent and had an excellent command of the English language. We complimented her on her English language skills.

Wishing you the very best.

Regards,

Sonia

Hello Mr. Johnson

We are now back in our country. The whole trip was a memorable one.

Thank you again for all the help and attention you gave us.

Looking forward to another China trip in the future.

Wellie

Hi Johnson,

Thank you for organizing our trip and the gifts you gave us. We had a great time.  Your service was punctual and addressed our questions with clear explanations and efficiently. The arrangements we made all occurred as we had planned and there were no delays to our schedule, even despite some heavy traffic conditions. We changed one of our organized excursions and that went smoothly, it was not an issue for our driver or our guide. We would have no hesitation in recommending you and your company to others. It was the first time we had engaged in our own group holiday and would certain strongly consider this again. It proved to be comfortable, relaxed and most informative. We completed our holiday with a very positive opinion of the history, culture and the friendly and welcoming Chinese people. There were 3 in our group and we had excellent guides and drivers who were free with their views and knowledge which greatly enhanced our overall China experience. Thank you for your outstanding organization and your friendly amicable attitude.

We all thought the trip was good value. Will forward photos in another email.

Cheers,

Leonie, Helen and Craig

Hi Johnson,

I'm sorry for the delay.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, excellent!, both of you excellent, my Travel agent that was with me at the tour was amazing, kind, the best!

2. How do you comment your tour arrangements?

 Excellent, everything on time.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

 Of course, you provide me with an excellent service, I'm really really happy.

4. Your general opinion on us?

 Serious, kind, very professional.

5. Do you have any suggestions on improving our services?

 Maybe time with pandas can be longer but I don't think it depends on you.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

 Yes, of course.

Mara

Dear Johnson,

Here is my answer below, you are really fantastic!

How are you? How’s the tour?

The river cruising were amazing, stunning view and everything is great.

For improving the service, could you please answer the below questions as a simple feedback? 

And any travel photos are welcome as well. It will be highly appreciated if you agree to let us put your evaluation E-mail and photos on our website.  

Here below are the questions for you:

1.  Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, Johnson Wang is very fast and give clear information.

2.  How do you comment your tour arrangements?

I would recommend that the travel should include transport to and from the piers because it is really hard to find transportation to get to the pier.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, I will surely recommend you service.

4. Your general opinion on us?

Overall service is great.

5. Do you have any suggestions on improving our services? 

No

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

I have attached some photos that you could use.

Thanks in advance.  

Best wishes and have a nice day. 

Yours sincerely,

Piyanuch

Our Wonderful Meal in Yangtze River Cruise

Our Happy Family

Great Cruise Tour

Dear Mr. Johnson:

Here are my comments about the Yangtze river cruise:

Allí the arrangements for the cruise were made by Internet in a very smooth  and friendly manner, including suggestions for the best dates to take it.

The cruise is an unique experience and a different way to see that beautiful river and to recognize its importance for the chinese people and the economy of this wonderful country.

The organization was perfect, the ship very comfortable and the crew very friendly.

Visiting China this cruise is something everybody must do.

Best regatas,

Nora

Hi Johnson,

Answers to your questions:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, Johnson was very thorough and helpful. We had several E-mails to plan and discuss the tours sites and locations I wanted to be included. He was honest and forthright about the best way of including as much as I could into the tour.

2. How do you comment your tour arrangements?

Johnson, immediately answered when I called for help about cancelled flight (caused by a typhoon). He quickly and efficiently made changes to our accommodations and tour schedule! I was very impressed with his efficiency in dealing with the problem.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes

4. Your general opinion on us?

Very competent and efficient tour agent with a company that supports him in doing his job. I found the Tour Guides to be punctual, friendly, informative, and helpful.

5. Do you have any suggestions on improving our services?

I am not sure. Maybe to remind a eager tourist how big China is and it is difficult to see it all in a 14 day trip. I exhausted myself keeping up with my own itinerary.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You are welcome to use my statements but I presently do not have time to send pictures. If time becomes available I will try to send pictures. I apologize but I had a death in the family the week after I returned.

I hope this helps! Thank you Johnson you did a fabulous job and I appreciate all of you help throughout the planning to execution of this vacation. I knew it was a good vacation because I needed a vacation to rest from my China vacation. LOL

Boyleclee

Dear Johnson,

Sorry for the delay. Bryane and I have been travelling without stop since this trip... sometimes even in different locations. Thus, we haven't had the time (or even necessarily the internet connection) to give this feedback.

Please see the response to questions you asked -- with our many, many thanks for a fun and enlightening (I use the word correctly in this context) trip!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes. Almost immediately upon our initial request. I was amazed (truth be told).

2. How do you comment your tour arrangements?

Professional.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes.

4. Your general opinion on us?
5. Do you have any suggestions on improving our services?

We had a rough start with the hotel in Lijiang... which I guess the hotel guide will tell you about.

But they remedied everything when we returned and we felt nicely.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Best,

Kam

Dear Johnson,

see my answers below:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Absolutely. The service was extraordinary.

2. How do you comment your tour arrangements?

Tour arrangements worked just like advertised. That is very good.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Definitely yes.

4. Your general opinion on us?

The whole organisation of the trip was flawless.

5. Do you have any suggestions on improving our services?

Because of the heat, it would have been convenient to have refrigerated (cold) water in the cars. But this is just a minor suggestion.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, I am sending you a few.

Bests

Laszlo

Featured Architectures in Shanghai

Shantang Street with Antique Flavor

Dear Mr. Wang,

Your assistance before and during my tour was excellent, fast and absolutely appropriate. I spent a great time in mainland China and Tibet, enjoing every day of the tour and maximizing the time during my staing there. I recommend absolutely your services for people who want to visit China; my general opinion is of excellence. Some setback occurred sometime with hotels (just one or two) whose rate wasn't exactly appropriate.

You can use my comments for advertise on your website, brochures or for the others form you want.

I attache some pictures I took during my tour, you can use as well.If you wish I can send more but at the moment I can just attache these ones.

I wish you a good day!

Sincerely 

Francesco

Dear Mr. Wang,

I am sending you our feedback. Your cruise was very nice and it was excellent experience.

I will remember the cruise all my life, because we engaged with my fiance there.

Below you can find answers.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Responds were very fast and very helpful. We had all information we needed for the cruise.

1. How do you comment your tour arrangements?

No problem. All details were met. Everything was fine.

1. Are you willing to recommend our service to your people who also have an interest to visit China?

Of course, the cruise was very nice without problem. Tour manager spoke English very well and there was no problem during the cruise.

1. Your general opinion on us?

Excellent servise, nice and very clean boat. Great communication.

1. Do you have any suggestions on improving our services?

Do not have anything. Maybe only shop was without seller and demonstration of glass painting was canceled.

1. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

No problem, I will send some pictures later.

Many thanks,

Milan

Dear Johnson,

We had a fantastic tour, thank you for helping to organize it! Please find attached 3 pictures to capture some of it. You can use these if you want.

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes, very fast & efficient!

2.    How do you comment your tour arrangements? Great, matched well with what we talked about before the tour.

3.    Are you willing to recommend our service to your people who also have an interest to visit China? Yes. Strongly recommend especially our tour guide: he was the best guide that we ever had on one of these trips.

4.  Your general opinion on us? Very high. Would definitely book again!

5.    Do you have any suggestions on improving our services?  We would have preferred to have seat belts for all of us in the car.

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? Yes, but please do not use our names.

Kind regards,

Friend from Netherlands

Hi Johnson,

The following answers are to the questions in the evaluation form attached to your confirmation letter.

1. Yes. You are always fast enough to answer and patient enough to answer.

2. Our bus driver and Jessica our tour guide were excellent and all our group were very satisfied with the way they looked after us.

3. Yes. I will recommend your service

4. Excellent.

5. The second restaurant we had lunch at was not up to a standard that we would normally expect as the restaurant and kitchen looked very unclean to us.

6. Yes, you can use my comments.

7. No suggestions

Overall we thoroughly enjoyed the two days we spent in Shanghai.

Jessica was an excellent host and we had an excellent bus driver.

The information in the Confirmation letter was easy to follow and everything went as planned.

Bob & Trish Jones

Hi Johnson,

thank you for everything! It was a great pleasure working with you. I'd definitely like to answer these questions. Please see below..

1. Your travel consultant of our company fast enough to answer your E-mail and patient enough to answer.

Yes, our agent Johnson Wang is very prompt in responding to all my requests. I started with a river cruise request, and he is very responsive to my questions. During the booking process, I also had to make several changes and he is very accommodating to all the change requests. His professionalism and sincerity triggered me to make additional travel arrangement requests that were beyond the original scope. He was patiently assisting all my requests. After I arrived in China, we had a few phone conversations and I recognized that some of the phone calls were definitely outside his working hours; however, he was extremely responsive and helpful with my adhoc asks.

2. How do you comment your tour arrangements?

We are very satisfied with our tour arrangements. Both the river cruise and the additional travel itinerary that was made at the last minute worked out nicely. The amount of time allocated and stops arranged were just right. We also appreciate agent Johnson's consideration in selecting family and kids friendly tour guide and driver for us since we have small children. We were also very satisfied with the tour guide assigned to us.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, absolutely! Highly recommended, especially around the regions we traveled to.

4. Your general opinion on us?

I'm very impressed and appreciated with the professionalism and honesty your agent has demonstrated, which shone a great spotlight among all the negative publicity we had heard about the tourism industry prior to our travel. His help relieved lots of anxiety and made our life much easier!

5. Do you have any suggestions on improving our services?

I can't think of anything else right now. Hope all your agents provide the same quality service as agent Johnson!

Helen

Good morning Johnson,

Today we're leaving China and we are boarding our flight to Tokyo but we couldn’t leave before thank you and your teamwork for allowing us enjoying a wonderful and smoothly trip discovering all the amazing places that China has to offer the tourist.

As promised let me tell you what a great teamwork was Ms.Lisa and Mr. Dang to support our visit in Beijing.

Ms. Lisa is a super sweet and kind lady, very responsible person and exceed our expectations looking forward to give us advise and getting good seats for the last minute evening shows that we booked. Our driver was very responsible and serviceable person with good sense of humor.

Sharing our great experienced with China Discovery staff at different cities is the reason why our relatives in Shanghai had booked already a few trips with China Discovery as well.

Thank you and China Discovery for having a great professional staff that helps us having a wonderful adventure in our 15 days in China !

Xie Xie, Best regards!

Jose & Carmen 

Dear Johnson,

Thanks for your email. We had a great time and we felt that everything was very well organized.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, I have absolutely nothing bad to say about the service I received from the tour agency. Emails and phone calls were fast and efficient and very courteous. It was a pleasure to communicate with the tour consultant.

2. How do you comment your tour arrangements?

It was great and fitted our needs perfectly. We didn't have many days and the six day tour was just right. The accommodations on the tour were also well chosen, comfortable and the sights were a good introduction to Tibet. Our tour guide was also absolutely charming and very knowledgeable.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes absolutely.

4. Your general opinion on us?

Very fast and helpful service, and once arrived in Tibet the tour was well organized. Having a local Tibetan tour guide made the trip even more interesting because we were able to learn about their culture.

5. Do you have any suggestions on improving our services?

The only thing I would suggest is to vary the restaurants in Lhasa. We ate at the same two restaurants twice and we would have liked to try other places although we understand the agency may have contracts with some restaurants.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, no problem.

Thank you!

Zhixia

The following picture was shared by Zhixia.

Wonderful Nightview of Barkhor Street

Zhixia's Group had a picture with Tibetan Mastiff

Hi Johnson

We have just returned from our holiday in China and had a wonderful time.  We are already thinking about another trip in the coming years and would happily use China Discovery for this. I have included feedback on the attached document which we are happy to be used by your company as testimonials.  We were particularly pleased with our tour guide, Smiley, and are glad to have an opportunity to feed this back to the company.  Smiley was always polite, helpful, friendly and flexible in her approach.  She had good knowledge which she freely shared with us and this certainly enhanced our understanding of China and added great value to the tour.

We took many photos and will send some through to you when we have a chance to sort through them.

Sincerely

Jill & Peter

Dear Johnson,

I wanted to thank you personally for the care and consideration you showed my clients, the Cleland family, on their recent trip to China. They spoke extremely highly of both the driver and the guide you arranged as well as the itinerary and came back to NZ feeling like they had experienced a first class China experience.

I especially appreciated your phone call to me when the driver pick up didn't work up from Hong Kong as arranged. This showed a dedication above what most people would show. In addition, you have been extremely helpful and punctual with your replies throughout the whole process and I am looking forward to working with you with my future clients.

I know that, at some stage, you sent through a client questionnaire. I can't seem to find it so if you would like to send it through again I would be happy to fill it out. I would also be more than happy to let your manager know how brilliant you have been throughout the entire process so if you would like to forward this email to them, this would please me greatly.

Thank you once again.

Kind regards,

Fiona Rouse

Dear Johnson,

Thank you very much for everything. The tour was amazing. I will recommend you to all my friends.

Here is the evaluation:

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

The travel consultant always replied promptly to all my questions, offering lots of details.

2.    How do you comment your tour arrangements?

The arrangements for the tours were excellent. I encountered no problems of any kind during the tours. The organizers paid attention to every detail, so my wife and I could enjoy the sightseeing without any headache.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

I will certainly recommend you to everyone. Your professionalism truly deserves it.

4.  Your general opinion on us?

You are a very detail-oriented team of professional workers dedicated to what you do best.

5.    Do you have any suggestions on improving our services?

Given the high degree of professionalism that you have displayed, I truly believe that there is nothing that could be improved at this time. Congratulations!

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You can use my comments, but please don't publish my e-mail. Thank you once again for everything!

Regards,

Robert

Hi Johnson,

I'm very sorry for the delay in replying to you - work has been very busy since the trip! I have provided some responses to your questions below:

1. Is Your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes, Johnson always replied very promptly and with great information.

2.  How do you comment your tour arrangements? All of the hotels we stayed in were great. Due to the way the tours in the 3 locations were planned, we were able to see all of the key places we wanted to across our trip. The only issue we had with arrangements was the transfer between Xian and Beijing, where there was no clear meeting point for waiting for the tour guide. There was also no time allowed for us to go to the hotel for quick freshen up and food after a 5 hour train journey, which would have made an improvement. I would like to make a special mention of one of our tour guides, who was exceptional and that was Timo in Xian. He was friendly, knowledgeable and made us feel very at ease across the visit; he was also great with my young son and understanding of the groups needs - I would personally recommend him to others visiting the area.

3.  Are you willing to recommend our service to your people who also have an interest to visit China? Yes, I have already recommended you to one friend, who booked a tour to Beijing recently. I will continue to recommend you to others.

4.  Your general opinion on us? Great service, quality tours and for a really competitive price; I will definitely use your company again.

Kind Regards

Sarah

Hi Johnson,

We got back at the end of last week so apologies for the delay. Please find attached some photos, let me know if you can't open them and I can try to send again. Please see below answers to your questions.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes - Johnson was always very quick to reply back and was able to help with all of our questions. He was even able to help book flights for us when our original flights were cancelled.

2. How do you comment your tour arrangements? The tour was great. We had 2 tour guides across the 2 days and both were very knowledgeable. 

They were friendly and keen to share their culture with us. The time we spend at each location was just right.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely. I would definitely recommend the Jiuzhaigou tour that we were a part of.

4. Your general opinion on us?

Very professional and helpful.

5. Do you have any suggestions on improving our services?

No, can’t fault the service we had.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity?

If yes, could you please send us some of your photos by E-mail? Yes, no problems.

Brent

The following picture was shared by Brent.

Beautiful Landscape in Jiuzhaigou

Good Time in Huanglong National Park

Johnson,

1. Yes, my travel consultant John was always fast to answer;
2. The tour arrangements was very good and easy;
3. Yes, I’m willing to recommend your service. The only issue was that we had to contact you when we arrived in Chengdu and would have preferred you or the tour guide being more proactive;
4. Very good service, no complaints. Guide was very helpful and knowlegable and friendly

Amy

Johnson,

What an experience. We enjoyed our trip completely. All guides and drivers were where they were supposed to be, on time, and made communication and getting around very easy.  all shared a lot of history of each area with us. 

What stood out more so than the entire experience was Daniel. He was amazing.  his English is perfect and he is really in tune with his guests and the areas being visited. He was flexible and extremely helpful every step of the way. 

I would wholeheartedly recommend your services to anyone looking for a capable and fantastic travel agent.  it really was everything we thought it would be. 

Five star rating the whole way. The upgrade on the boat was a must. The suite was gorgeous and having access to the smaller dining room was a must. 

You have permission to post our review and photos. 

Thanks again for everything. 

Suzanne and Rick

The following picture was shared by Suzanne.

Suzanne had a good time with an adorable Panda

Suzanne was feeding the panda

Picturesque view of Jinli Ancient Street

Yangtze River Cruise

Hello, Johnson!

I'm fine, thanks! My tour was perfect!

Sorry by delay!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, thanks!

2. How do you comment your tour arrangements?

It was perfect! I little fast each place when we were visiting, mas I guess it was because just a taste of china. In general was really good.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes. Absolutely.

4. Your general opinion on us?

Sometimes was a little confusion the English name and the Chinese name. Sometimes I didn't know who I was talking to. But everything did well.

5. Do you have any suggestions on improving our services?

I'm think you could say your Chinese name as form to make more trusted, even most people doesn’t care about that.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Sure.

José

Hi Johnson

We hope you can use some of these (of the many) great photos that we took on our wonderful Tour Of Guangzhou

I will send three more in separate email

Best regards

Robert & Kathleen

The following picture was shared by Suzanne.

Bob & Lynda (Guide) in Sun Yat Sen Museum

Robert & Kathleen in Lychee Bay

Hi Johnson,

Yes thank you, back home and back to work now.

very quick response and answered all of our questions very well. The tour armaments were very good in a leisurely time without rushing. Very good, friendly tour guides Linda, and Tommy and a great reliable, safe driver whose name was Ten. On day one Linda was very helpful in obtaining medication for me from  a pharmacy. Nothing was too much trouble for the guides who had very good knowledge, and the driver too.

we will be happy to recommend your services.

regards

Robert Taaffe

Hello Johnson,

Sorry for the late response I'm just coming back from my vacations in China. Below my response to your questions:

1.  Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Response: I am really impressive for your kindness and quickness attending my questions.

2.  How do you comment your tour arrangements?

Response: It was very easy to make the arrangements and the services were excellent.

3.  Are you willing to recommend our service to your people who also have an interest to visit China?

Response: definitely, I will recommend my friends to use your services.

4.  Your general opinion on us?

Response: Excellent attention in the arrangements and very good services in everything.

5.  Do you have any suggestions on improving our services?

Response: Maybe to improve the quality of wifi on the cruise (no wifi at rooms and at the main deck very poor)

Juan Manuel Lopez

Johnson,

We had a good time in Kunming and Chongqing. The guides and drivers were very good. By the time I contacted you, it was just before the trip and one area was not covered regarding Chongqing but all went well no matter what. The guides were able to accommodate us all the way. We took probably 1,000 pictures but have not loaded them yet and cannot do so now as all we have is an IPad, and we used a camera for almost everything. 

I do not have many immediate suggestions and we would be happy to recommend your services to anyone else. We found a restaurant on Green Lake in Kunming which was superior to the one recommended by your company. We showed Flavie, our guide and she should be able to inform you. Again regarding food, when we went to lunch, the quantity of food was usually 2X what we could have eaten. For a large group, there is no problem, I am sure but for 2 or 3 people, I suggest, the guides ask what and how much people would prefer. We personally would like to eat with the guides as that is a good time to get to know them better. As so few people, even in the hotels, speak reasonably good English, a guide is essential though certainly one could travel to the sights by oneself, it would be challenging so services like yours are needed most of the time.

You may use my comments as you wish. Ask me in a month and we should have photos uploaded when we are home to send you. Flavie took several of us in various places which she may be willing to share as well.

Paul Pliester

Hello Johnson:

Back home with great memories of the China tour! Here are some photos you may use if you wish also my comments.

All of the arrangements China Discovery were excellent, drivers were courteous and safe drivers, vehicles were clean and well maintained! The guides were well informed in each area, no problem with their English, they were punctual for meeting at the airports or pick ups at hotels each day. Hotels were all excellent(4*) and breakfast choices were very good and varied between western/eastern choices! Locations of hotels made it easy to go out in evening on own. Lunch each day were also very good as went to local places each guide suggested and able to try local specialties. Special mention for the lunch in Yichang "Blue Island" awesome private dining room and excellent lunch, the best carp dish I have ever had!

The travel consultant answered any questions and worked with my schedule and interests to make this a great trip; 13 days from Shanghi, Yangtze River cruise, Xian and the Terracotta soldiers then ending in Beijing.

Will definitely use China Discovery again and highly recommend them to friends and family.

Thank-you to your entire team.

Deborrah

The following pictures were shared by Deborrah.

Deborrah Visited Tian'anmen Square in Beijing

Deborrah Visited Shaanxi History Museum in Xian

Deborrah Visited the Bund in Shanghai

Deborrah Visited Yu Garden in Shanghai

Deborrah Visited Shibaozhai Pagoda along Yangtze River

Hi Johnson

I am doing fine. Hope you well too

The tour was fantastic I had a wonderful time.

I answered the questions below and attached some Picts. Hope they work for you.

1. Yes. Johnson not only was patient but very helpful with all my concerns about the trip. He also made many suggestions to facilitate my vacation.

2. Very well. Everything went smoothly

3. Absolutely your company not only gave a great value package but a quality one.

4. Excellent service with flexibility and understanding.

5. No, I have no suggestion or complains.

6. Yes. You can use my comments and photos

Thank you for all your help

Virginia

Virginia

The following pictures were shared by Virginia.

Night View of the Holy Potala Palace

Virginia's Great Time in Jokhang Temple

Virginia Visited Karuola Glacier

Hi Johnson,

Here are answers to your questions:

1. Yes, Johnson was very attentive to detail, and also willing and rapid in response

2. Good selection of activities and locations that were well set out and planned. Hotels were placed conveniently for travel and browsing.

3. I’m willing to recommend your service to my friends who also have an interest to visit China.

4. This tour arrangement has good planning and service and good value for money.

5. I suggested that itinerary could possibly be a little longer, given the particular lack of queues and resulting free time in off peak season and short days.

Tony

Hello Johnson

Sorry to not get back to you sooner.  We are in Australia now, and my son-in-law has been in hospital until a few days ago, so no time for emails. I do want to say thank you again for your great service in arranging our tour, transfers and train tickets for us. I will definitely recommend your company to others who are looking to book a tour. 

The tour itself was good. The scenery is spectacular. The crew of the ship are very accommodating and helpful. There were very few English speaking passengers on this particular tour, but we made friends with everyone via a few exchanged words, and gestures. The food was average. One thing I would let people know if booking the VIP floor and restaurant, there is a flight of stairs to get to the restaurant as the elevator only goes to the 5th floor and the restaurant is on the 6th.  This could pose a problem for anyone who has problems with stairs. The out trips were worth while, but I would have appreciated a little more time at the end of each one for souvenir shopping. 

Our car transfers that you arranged were all good and with good English skills as well. You have been very efficient and diligent in your job as travel consultant and I very much appreciate it.  Thanks you.  Sincerely;  

Holly

Hello Johnson,

We just arrived back in the United States about 6:30 am on Tuesday (China time).

The trip was fantastic and thanks for all your help.  You and Sandy were great!

Below are the responses to your survey questions:

1. Yes, Johnson was great and very responsive to all my questions.  He was very patient with me, because I had a lot of questions and I made several last minute changes that he was able to accommodate with no problems.

2. The tour arrangements were great.  The information was confirmed well in advance and a very detailed tour itinerary was provided and the tour followed those plans exactly.

3. Yes, I am willing to recommend others to your services.

4. You provide great services at a great price

5. Provide a 1-800 customer service # to reach the travel consultant during select hours when the representative is available (based on the travel consultant's time zone and working hours).  I was able to make contact with my travel consultant in advance by using a calling card to place an international call from the United States to China.

6. Yes, I have attached a few photos of my family on the trip

Thanks for your help and let me know if you have any additional questions.

Troy Seals

The following pictures were shared by Troy Seals.

Jalen and Khari Climbing to the Great Wall

Summer Palace

Interesting Rickshwa Ride

Dear Johnson,

The trip was very good and we enjoy a lot what we saw.

Here there are my answers:

1. The consultant was really good and patient. He tried to find solutions when there was a problem.

2. The travel was nice. Maybe we spent too much time in the car.

3. Yes I will recommend your good service to those who want travel to China.

4. I have no suggestion, the service was very good

5. Maybe my father has pictures.

Best regards,

Andreane

Hello,Johnson

Sorry about that : some problems with the WiFi in Argentina…

My answer in the mail below…

your answers to the Email and questions were no problem with the delay. Everything was allright with your tour arrangement. I will recommend your service to my people who want to travel to China, and everything was good. Your company has good services and gives right answers. I have nothing to suggest.

Best regards,

Sébastien

The following pictures were shared by Sébastien.

Green Mountains and Peaceful Water

Charming Landscape near Yangtze River

Small Boats Floating on the River

Cute Animals

Traditional Chinese Wedding Show

Johnson

The travel consultant of your company was fast enough to answer the E-mail and patient enough to answer questions.

I am willing to recommend our service to my people who also have an interest to visit China without doubt. We enjoy a lot.

You are very well, the crew was fabulous.

Thanks

Juan Manuel Martínez

The following pictures were shared by Juan.

A Good View from the Cruise

A Glimpse of the Local Boatmen

Hi Johnson,

Feedback as follow

1. Yes, Johnson answers quickly and helpful

2. Tour was fine

3. Yes I will recommend your service to my friends

4. I’m very satisfactory with this trip

5. No Suggestion

Thanks very much for your arrangements

Regards

Paul Lillington

Dear Johnson

I would like to say thank you for making our tour in Chengdu recently a very happy and memorable one! 

You were very efficient and extremely helpful when I was checking about tours in Chengdu just before your big National Day celebration. You continued to answer my emails to the last day of work and assured me that my tour will be booked as requested.

Our tour guide for the day was Rain - she speaks good English and her knowledge / history of the places we went to very good as well. Compliments to the driver as well - he's a good and safe driver.

Yes, I would recommend your tour company.

Sincerely,

Lily

Hi Johnson

Thank you very much for the trip that was impressive.

We do appreciate all the availability of you for all the questions we had before the trip and the flexibility to have our own stop for lunch.

All that arrangements of tour guide and driver were very comfortable as the car for the 4 of us.

Eva our guide was ok and everything worked as planned.

I will recommend your agency in local Israeli tour sights.

Thank you very much for everything.

Arik

Hi Johnson,

We had a very nice trip and your planning was spot on. Thanks for making it all possible! I will look for an appropriate photo to forward for you.   Here are the survey responses.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

- Our consultant, Johnson, was quick with responses and generous with his time. He provided lots of good insight as to what we might expect during a busy travel week in China, as well as how to mitigate the crowds.

2. How do you comment your tour arrangements?

- The tour was excellent all around and well-documented support made it easy to enjoy our trip.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

- I would certainly recommend Yangtze River Cruises to anyone who would like to visit China and who would prefer the details be smoothed out ahead of their trip. The consultant (Johnson) was skillful at predicting areas of possible difficulty,  then offering a soup-to-nuts solution making our trip a breeze.   We had three generations on this trip and everyone had a terrific time.   Additionally, during the busy travel time of "Golden Week", the limited passenger count of a riverboat was a nice way to keep our kids and their grandmother from being overrun by crowds.

4. Your general opinion on us?

- Yangtze River Cruises seems to have this trip style down pat.   Not only is the information on the website thorough, the consultant also knew what additional questions to ask and was ready with solutions when we needed anything out of the ordinary.

5. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

-Yes, but please don't post my family name. Just use "Joseph F." I will look for an appropriate photo or two to share. Thanks again for a terrific trip!

Best Regards,

Joe F

Hello Johnson

We are home and look back at our trip to China with great pleasure. I’m happy to answer the feedback questions.

1. During the tour Mr. Wang contacted us three times to check if everything was running smooth.

2. The trip was wonderful! For us (father with three grown-up kids), the 14-days tour was organized perfectly. No unwanted surprises, save drivers, skilled (subject + English) and flexible guides.

3. Yes, I already did recommend our service to my people who also have an interest to visit China

4. China Discovery is a very professional organization, real value for money.

5. No suggestions.

6. Yes, you can use my comments and photos (see below and in attachment).

Manu thanks again for making this tour perfect !

Philip

The following pictures were shared by Philip.

Happy Time with Yangtze River Cruise

Meeting with Grand Bird Nest in Bejing

Hi Johnson!

I've been occupied but finally here's some feedback regarding the tour:

1. The travel consultant was extremely helpful with this tour. All my inquiries were answered usually within the same day or the next. Gave very helpful tips. Couldn't have been better!

2. The tour arrangement was really good. Pick-up to and from the Airport went smoothly. Hotels were better than I expected. The guide and the bus driver were really good.

The guide was friendly, knowledgeable, pragmatic, flexible to our wishes.

The bus driver drove very safe and efficient.

Everything was delivered as promised.

3. I would give my fullest recommendation of you if someone was interested in going to Tibet on a group tour.

4. Very good. Price, arrangement, staff etc. Everything was good and delivered as promised.

5. No suggestion.

6. You are free to use my comments. I could perhaps also send some pictures later.

Johnson! Thanks for everything. I had a great time in Tibet and I will cherish this trip for a long time.

Yours sincerely,

Joakim Annfält

Good morning Johnson,

Sorry for the late reply but we have been travelling. Thank you so much for the information you sent me on the train. We are now in macau, and yesterday travelling was effortless, so thank you once again. You have been extremely helpful. You certainly have made our trip with your itinerarys and helpful staff easy.

I will highly recommend you, if we have people visiting China from New Zealand. Also we loved the Yangtze River Cruise.

Once again, many thanks

Kind regards

Jenny

Hello Johnson,

Yes we are back in Chongqing and had a relaxing remainder of our week,

I will be happy to answer your survey as you will see below,

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Our travel agent, Johnson Wang, was incredibly helpful in answering any and all of our questions. We had many questions in regards to everything about this cruise. We were unsure of our dates and being assured there was english speaking and also to be sure that we had a room with a double bed. He immediately walked us through every question and had the best possible solutions for all of our concerns. I would highly recommend him to anyone.

2. How do you comment your tour arrangements?

All arrangements were made to exceed our expectations. Right down to an English guide at the end and first class train tickets to return.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Would highly recommend.

4. Your general opinion on us?

We have been living in China for the last 4 years but had never required a travel agency service before. It was a bit intimidating trying to find one that was trustworthy and so helpful. Since we found this service on an internet search it was a bit scary. But we were extremely pleased with this service as they went above and beyond our expectations.

5. Do you have any suggestions on improving our services?

None at all.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes. I will forward some photos of our cruise on another email.

As for pictures I will send some to you in a follow up email.

Thanks again for all your attention to detail.

Wendy Lafleur Goudreau

The following pictures were shared by Wendy.

Beautiful Scenery of Yangtze River

Green Mountain and Green Lake

Interior Decoration of Cruise

Dear Johnson,

Sorry for my late reply.

Please check my answers besides each one of the questions.

Yes, feedback from behalf of the company has been very fast and clear.

Everything was great and precise.

Sure! We really enjoyed the cruise and had a wonderful time.

We are very happy of having taken the cruise, the places visited were very interesting, the food was very good and all the crew members were great.

Thanks and Best Regards,

Zoe

The following pictures were shared by Zoe.

Zoe Had a Wonderful Ninght in Yangtze Cruise Tour

Dear Johnson,

I am very appreciative of your excellent assistance with booking our Yangtze River Cruise. You were always prompt in responding to my inquiries, answered my question completely, and generally provided excellent service.

I would be happy to recommend your services to anyone looking to visit China.

Generally, the Yangtze River Cruise went very well. The overall trip down the river was very interesting, and the included side trips were excellent. The accommodations were good, there was an excellent variety of food, and everything was handled very professionally.

The trip overall was quite interesting and enjoyable, and your service was excellent.

Thank you again. I wish you all the best.

Andrew Edmund Scharlach

The following pictures were shared by Andrew Edmund Scharlach.

Andrew's Family visited Yangtze River